The Savvy Expat Helpline - Beta Version

We know coming to a different country can be overwhelming and there are a lot of things new residents don't know how to deal with!

With that in mind, we are developing a new subscription service - The Savvy Help Line

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As this project is still in an early phase of development we are currently looking for people willing to be testers for a first draft of this service, we want to understand what kind of things expats will need the most support with, so we can create systems to deal with them and provide support efficiently on real time.

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What can you use the Savvy Expat Helpline for?

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• Support with local services

• Translations and misunderstandings in Portugal

• Support with public services

• Find the best way to solve problems with services

• Simple legal advice*

• Cultural Advice

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* not in real time, you will get an email with the answers in up to 2 business days

WE ARE LOOKING FOR BETA TESTERS

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In this initial phase we will only have text and email support as it is easier to manage when we do not yet know the demand or frequency of the need of service, or even if the things expats need the most support with are the ones we are expecting.

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We will be monitoring the beta line for 1-3 months in order to create systems that allow solving most of the issues that come up in real time. 

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In the beta service you can expect a live text reply, but depending on the support needed it may not be solved instantly. 

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The helpline is going to be run by the Savvy Cat team, so a team of locals, and we hope to be able to answers most of the questions in real time, but bear in mind it is a beta service, and we might be surprised by requests ourselves.

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We do not know how much demand this service is going to have as it is something completely new in Portugal, but we are currently looking for 10-20 beta testers to help us understand the market needs and develop a live help line call service.